I NEED TO CHANGE OR CANCEL MY ORDER. HOW CAN I DO THAT?
Once you have placed an order we are unable to make any changes or cancel it. Please make sure to double check that your shipping and billing information is correct before submitting your order.
I JUST PLACED MY ORDER. CAN I ADD ANOTHER ITEM TO IT?
Unfortunately we cannot add items to an existing order once it has been processed.
Don’t panic! You can place a new order quickly & easily for the extra item that you are wanting via our online store.
Alternatively you can email us at firstname.lastname@example.org and we can send you an invoice for the extra item(s) you want to order.
CAN I RETURN OR EXCHANGE ITEMS THAT WERE PURCHASED ON SALE?
No, sorry. SALE items cannot be returned/refunded or be exchanged.
I RECEIVED A FAULTY ITEM, WHAT DO I DO?
Although it doesn’t happen often, no one is perfect and sometimes faults can occur! Drop us an email at email@example.com with pictures of the faults. If we determine the garment is faulty, we will cover postage for you and happily give you a credit note or exchange the faulty item(s) for a new one.
WHERE IS MY ORDER CONFIRMATION?
Check your email inbox! As soon as we dispatch your order, you will receive an email confirmation to the email address you entered on your order . If for some reason you did not receive an email, please check your spam folder or email us at firstname.lastname@example.org for us to resend it to you.
WHY WAS MY ORDER CANCELLED?
Due to an unforeseen event the item you ordered suddenly became out of stock and is no longer available
If an item in your order does become unavailable, you will be contacted within 24-48 hours of the cancellation. If your order contains additional items, these items will still be sent to you and the unavailable item will be removed from your order. You will be fully reimbursed for the unavailable item(s)
Go to the check out page, enter the gift card code in to the appropriate box. Press the 'apply' button. The gift card amount will be deducted from your order total.
NOTE: GIFT CARD IS VIRTUAL. RECIPIENT WILL RECEIVE AN EMAIL, NOT A PHYSICAL CARD.
HOW LONG WILL IT TAKE TO GET MY ORDER?
It's coming, we promise!
We send orders from Mondays - Fridays, during office hours only, and we do not operate or dispatch on public holidays or weekends. We always aim to dispatch your order as quickly as possible, but sometimes there might be a delay especially when cool new items drop online and we are super busy. Your patience is much appreciated by us.
Depending on the item ordered and whether or not we have it in stock it can take anything from 2 days to 3 weeks for your order. (Some items are made up to order so this takes time) please be patient we will do our very best to get it to you PRONTO
CAN I TRACK MY ORDER?
Yes you can! We use various couriers depending on location and items ordered. So contact us at email@example.com for your tracking number, then once goods have been sent you can enter the tracking number you received from us via email and you can see exactly where your order is! Super easy peasy!
ABSOLUTELY! We love bloggers and are always keen to collaborate. Drop us an email at firstname.lastname@example.org with details.
WHERE DO THE ITEMS ON YOUR WEBSITE COME FROM?
Nickel on style sells a mixture of clothing & accessories and object d’art . Items that are manufactured by ourselves will carry our own label . Other items are sourced both locally and internationally. We do special orders on clothing as well. Please contact us at email@example.com to enquire further.
Nickel is its own brand, but we also stock other incredibly creative South African based brands.