I NEED TO CHANGE OR CANCEL MY ORDER. HOW CAN I DO THAT?
I JUST PLACED MY ORDER. CAN I ADD ANOTHER ITEM TO IT?
Don’t panic! You can place a new order quickly & easily for the extra item that you are wanting via our online store.
Alternatively you can email us at email@example.com and we can send you an invoice for the extra item(s) you want to order.
CAN I RETURN OR EXCHANGE ITEMS THAT WERE PURCHASED ON SALE?
I RECEIVED A FAULTY ITEM, WHAT DO I DO?
WHERE IS MY ORDER CONFIRMATION?
WHY WAS MY ORDER CANCELLED?
If an item in your order does become unavailable, you will be contacted within 24-48 hours of the cancellation. If your order contains additional items, these items will still be sent to you and the unavailable item will be removed from your order. You will be fully reimbursed for the unavailable item(s)
DO YOU SELL GIFT VOUCHERS?
I RECEIVED A NICKEL GIFT CARD. HOW DO I USE IT?
NOTE: GIFT CARD IS VIRTUAL. RECIPIENT WILL RECEIVE AN EMAIL, NOT A PHYSICAL CARD.
HOW LONG WILL IT TAKE TO GET MY ORDER?
We send orders from Mondays - Fridays, during office hours only, and we do not operate or dispatch on public holidays or weekends. We always aim to dispatch your order as quickly as possible, but sometimes there might be a delay especially when cool new items drop online and we are super busy. Your patience is much appreciated by us.
Depending on the item ordered and whether or not we have it in stock it can take anything from 2 days to 3 weeks for your order. (Some items are made up to order so this takes time) please be patient we will do our very best to get it to you PRONTO
CAN I TRACK MY ORDER?
DO YOU HAVE AN ACTUAL STORE?
2 in fact
Shop 3 Village Green,
127 Greenway Road,
Greenside JHB 2193
South Beach Road,
ALL IN AWESOME SOUTH AFRICA
Come visit us!
I’M UNSURE ABOUT A SIZE OR I HAVE A FIT QUESTION. HOW DO I FIND INFO ON THIS?
WHAT PAYMENT METHODS CAN I USE?
DO WE WORK WITH BLOGGERS?
WHERE DO THE ITEMS ON YOUR WEBSITE COME FROM?
Nickel is its own brand, but we also stock other incredibly creative South African based brands.